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Search Results 0 to 5 of about 6 (some duplicates have been removed)
Jul 24, 2011 6:00am PDT
counterfeits off the shelves. in places like the u.s... tanzania... and india. smarter medicine is safer medicine. that's what i'm working on. i'm an ibmer. let's build a smarter planet. so in the age old conflict between hot and cold, it seems four people out of ten are already wishing it was winter again. careful what you wish for, warns our steve hartman. >> reporter: this year july was a three-letter word. >> h-o-t. >> hot. >> reporter: and people are not happy. >> it is super hot. >> reporter: of course folks always whine about the weather but i've noticed the past couple of years the complaints have seemed special heated and overstated. >> i feel like i'm melting. >> i felt like i was going to die. >> reporter: you'd think there was lava in the streets. >> i'm so hot. i wish it was winter. >> reporter: oh, do you now? >> way too hot out here. >> reporter: how easily we forget. just how much worse it could be. i went back in time today to remind us not only of what the weather could be like but what it will be like all too soon. welcome back. to the dead of winter. >> what do you ha
Jul 3, 2011 9:00am EDT
our stereotype of customer service. >> yesterday we outsourced the entire call center to india. >> you bastard. >> that's for me. >> the most striking thing is how much it costs to have a live american agent answer a call. >> my name is ed. how may i help you? >> a live agent is about $7.50 per call. >> my name is sean. >> my name is cindy. >> my name is rickardo. >> to outsource to a foreign country and have a live agent in a foreign country is about $2.35 a call. to use one of those voice response systems, press one for this and press two for that is about 35 cents a call. a lot of companies saved a whole lot of money and everybody was happy except the customer and really i think a lot of customer service agents who had to mop up after this. >> reporter: it should come as no surprise that the telephone has been a source of customer ire ever since it was invented. >> boy operators man the switchboards in those days. >> reporter: but they were so rude to callers, they were replaced by young women who became known as hello girls. in 1890, mark twain complained that his phone service in
Search Results 0 to 5 of about 6 (some duplicates have been removed)